Coco Jones
User Support Specialist
cjones@reed.edu
Phone: 503-517-5403
Location: ETC 111
Hours: 8:30 - 5:00 pm, Monday - Friday
What I Do:
- Provide top-tier technical support to faculty, students, and staff (in person, and via phone, email, chat and screen share)
- Lead recruiting, training, and mentoring of student workers
- Play a lead role in the creation and lifecycle management for all college computing accounts
- Perform data migrations and assist end users with recovery from backups
- Assist with development and documentation of help desk procedures and protocols
- Assist with the management of the college’s fleet of Apple and Windows computers
- Consult with faculty & staff to support effective use of technology in teaching, research, and administrative work