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Information Technology

Lynn Osborne

Security Operations Center Analyst


Location: ETC 110
Hours: 8:30 am - 5:00 pm, Monday - Friday

What I Do:

  • Collaborate and support cybersecurity, infrastructure, and other IT staff on the configuration and monitoring of systems and user endpoints
  • Work in conjunction with the cybersecurity team in addressing Common Vulnerabilities and Exposures (CVE's), patch management functions and active threat hunting.
  • Lead Windows and Mac endpoint security by ensuring college-owned devices are patched and running a supported OS
  • Lead Windows endpoint deployment and management by creating and maintaining base images, group policies, software policies, and scripts
  • Coordinate incident response communication efforts with IT staff, ºìÌÒÊÓƵ community, and vendors
  • Collaborate with cybersecurity, other IT staff, and HR on annual security training for employees
  • Provide top-tier technical support for faculty, staff, and students (in person, and via phone, email, chat, and screenshare) including OS and application troubleshooting
  • Assist with recruiting, training and mentoring of student employees
  • Assist with the development and maintenance of IT policies and procedures
  • Be available for 24/7 rotational work in monitoring systems and responding to outages